AICHE +Intercom Integration

The short answer: open any Intercom conversation, click into the reply field, press ⌃+⌥+R (Mac) or Ctrl+Alt+R (Windows/Linux), speak for 25-40 seconds, and AICHE inserts the formatted message at your cursor.

Support agents on Intercom handle 40 to 80 conversations per day. Macros and saved replies cover the common questions, but the conversations that actually consume your time are the nuanced ones. A frustrated customer describing a billing issue across five messages. A complex bug that needs you to reference their account details. An escalation that requires empathy and precision. These conversations need original, personalized text, and they eat up roughly 70% of an agent's shift. Typing each one takes 6 to 10 minutes. Speaking it takes under two.

1. Open Intercom and select a conversation from your inbox.
2. Read through the customer's messages so you have their specific situation in mind.
3. Click into the message reply field at the bottom of the conversation.
4. Press ⌃+⌥+R (Mac) or Ctrl+Alt+R (Windows/Linux) to start recording.
5. Speak your personalized response naturally, referencing their name, issue, and the steps you are taking to resolve it.
6. Press the hotkey again. AICHE transcribes your speech and inserts the formatted message at your cursor.
7. Review the text, make any quick edits, then press Cmd+Enter (Mac) or Ctrl+Enter (Windows/Linux) to send.

Handling Complex Conversations Faster

The conversations that slow agents down are the ones where templates do not apply. A customer writes in about a partial refund for a subscription they downgraded mid-cycle while also reporting a bug in the mobile app. No macro covers that. You need to acknowledge both issues, explain the refund policy as it applies to their case, and set expectations for the bug fix.

When you type this, you stop mid-sentence to check the account, lose your train of thought, and end up rewriting paragraphs. When you speak it, the response flows in one pass. You explain what happened, what you are doing about it, and what they should expect next. AICHE captures all of it and formats it into clean, readable text. Enable Message Ready in AICHE settings, and your conversational speech gets polished into the friendly, professional tone that Intercom conversations call for.

Internal Notes and Team Handoffs

Intercom's internal notes are where context goes to die. Agents rush through handoff notes because typing a full summary of a 12-message conversation takes too long. The next agent opens the ticket, reads "customer upset about billing," and has to re-read the entire thread to understand the situation.

Voice changes this. Click into the internal note field (or use Cmd+Shift+N to switch to notes), press your AICHE hotkey, and speak the full context in 30 seconds. Explain what the customer reported, what you tried, what worked, what did not, and what the next agent should do. With Content Organization enabled, AICHE structures your spoken summary into clear paragraphs, so the handoff note actually saves the next person time instead of creating more questions.

Drafting Help Center Articles from Resolved Conversations

Every support team has conversations that repeat. The same onboarding confusion, the same integration question, the same workaround for a known limitation. These should be Help Center articles, but writing documentation is a separate task that never makes it to the top of the queue.

Here is a faster approach. After you resolve a conversation that you know will repeat, open Intercom's Help Center editor. Click into the article body, press your AICHE hotkey, and explain the solution the same way you just explained it to the customer. Speak for 60 to 90 seconds covering the problem, the steps, and any caveats. With Content Organization turned on, AICHE structures your explanation into headed sections and numbered steps that work as a published article with minimal editing.

Tips for Intercom-Specific Workflows

Pair voice with macros for a hybrid approach. Use a saved reply to insert the standard opening and policy language, then dictate the personalized section that addresses the customer's specific situation. This combines the speed of templates with the quality of custom responses.

When you are working through a busy inbox, Intercom's snooze feature pairs well with voice notes. If you need to follow up after checking something internally, snooze the conversation, then dictate an internal note to yourself with the follow-up context so you do not have to re-read the thread when it resurfaces.

Heads-up: Intercom shows typing indicators to customers while you compose. Dictating is faster than typing, but if you spend time reading the thread before recording, the customer sees silence. Read first, then click into the reply field and dictate. The indicator appears briefly, and the message arrives quickly.

Pro tip: Enable Message Ready in AICHE settings for customer-facing replies. Your natural speech gets formatted into the warm, conversational tone that fits Intercom's messaging style. Switch it off for internal notes where you just need speed and clarity.

Result: A 50-conversation shift that takes 6 hours of typing becomes about 2 hours of dictation. Customers get faster, more personalized responses, and your reply-time metrics improve without sacrificing quality.

Do this now: Open an Intercom conversation, click into the reply field, press your hotkey, and dictate a complete response that references the customer's specific issue by name.