AICHE +Freshdesk Integration

The short answer: open any Freshdesk ticket, click into the reply field, press ⌃+⌥+R (Mac) or Ctrl+Alt+R (Windows/Linux), speak for 30-45 seconds, and AICHE inserts the formatted response at your cursor.

Typing detailed troubleshooting steps and support responses takes 10-18 minutes per ticket, reducing daily capacity and extending resolution times beyond SLA targets.

1. Open Freshdesk and navigate to the ticket.
2. Click into the reply or private note field.
3. Press your AICHE hotkey to start recording.
4. Speak your solution, steps to follow, or escalation notes.
5. Press the hotkey again-AICHE transcribes and inserts the formatted text.
6. Set status and priority, then submit.

Heads-up: Freshdesk supports both public replies and private notes. Click into the correct field before dictating to ensure internal context doesn't go to customers.

The pro-tip: enable Content Organization in settings before complex troubleshooting. Your spoken explanation gets structured into numbered steps that customers can follow easily.

Result: resolving 35 tickets that takes 7 hours of typing becomes 2.5 hours of dictation, and you meet SLA targets without sacrificing response quality.

Do this now: open a Freshdesk ticket, click Reply, press your hotkey, and dictate step-by-step troubleshooting instructions.