AICHE Trust Center
Last Updated: October 5, 2025
At AICHE, transparency is a core part of our commitment to your privacy and security. Our product is built on a "privacy-by-architecture" foundation with temporary processing that ensures your content is never stored long-term.
Core Privacy Architecture
Our Fundamental Design
- Temporary Processing: Content exists in temporary files for seconds, then permanently deleted
- No Long-Term Storage: We're structurally incapable of storing your voice or text
- No AI Training: Your content is never used to train AI models
- Clear Separation: Website uses standard analytics; desktop apps have zero tracking
Data Processing Partners
Here's the updated Data Processing Partners section with OpenRouter and Google Generative AI added strategically:
Data Processing Partners
We use a minimal number of carefully selected vendors ("Subprocessors") to provide specific functions. We have strong Data Processing Addendums (DPAs) in place with all partners.
| Provider | Purpose | Location | Privacy & Security Notes |
|---|---|---|---|
| Google Generative AI | AI Processing & Enhancement | USA/Global | Provides AI models for text enhancement and processing. Operates under strict no-retention policies - content is processed temporarily and immediately deleted. No training on user data per our DPA. |
| Groq Inc. | High-Speed AI Inference | USA | Specialized infrastructure for rapid speech-to-text processing. Temporary file processing with immediate deletion after transcription (typically under 30 seconds). No storage or training on user content. |
| OpenRouter | AI Model Routing & Access | USA | Provides unified access to diverse AI models from multiple providers (OpenAI, Anthropic, Meta, Mistral, Google, and others). Enables us to route requests to optimal models based on task requirements. No retention of user content. |
| Hetzner Online GmbH | Server Infrastructure | Germany (EU) | Provides dedicated servers for our infrastructure. Hetzner handles physical security; we manage the complete software stack and data security. |
| DigitalOcean, LLC | Server Infrastructure | USA (NYC3, SFO3) | Provides scalable cloud computing resources. We maintain full control over software stack and security configurations. |
| Stripe, Inc. | Payment Processing | USA/Global | Handles payment information in PCI-compliant manner. Payment data processed according to industry standards and regulations. |
AI Processing Strategy
We utilize multiple AI providers to ensure:
- Optimal model selection for each task
- Redundancy and reliability
- Access to cutting-edge capabilities
- Competitive pricing for our users
Future Considerations
We continuously evaluate emerging AI models and providers to maintain our competitive edge. New subprocessors will be announced 30 days before integration.
Website vs Desktop Applications
Website (aiche.app)
Standard web practices apply:
- Google Analytics for visitor insights
- Marketing pixels for advertising (Facebook, LinkedIn)
- Essential cookies for functionality
- You can control these via browser settings or opt-out tools
Desktop Applications (Windows, macOS, Linux)
Complete privacy by design:
- ❌ No analytics or tracking
- ❌ No telemetry collection
- ❌ No crash reporting (unless explicitly opted in)
- ❌ No usage monitoring
- ✅ Only essential functionality for transcription
- ✅ All processing is temporary
Data Flow & Processing
How Your Voice Becomes Text
- Local Recording: Audio captured on your device
- Encrypted Transmission: TLS 1.3+ to our infrastructure
- Temporary Processing: Brief file creation on our servers (Hetzner/DigitalOcean)
- AI Transcription: Sent to Groq for processing (immediate deletion after)
- Return Journey: Text sent back encrypted to your device
- Complete Deletion: All temporary files permanently erased (typically within 30 seconds)
What We Can't Do (By Design)
- Retrieve your past recordings (don't exist)
- Review your transcriptions (deleted immediately)
- Train AI on your content (no access after processing)
- Provide content to law enforcement (nothing to provide)
Security Measures
Technical Safeguards
- Encryption: TLS 1.3+ for all data in transit
- Temporary Files: Encrypted during brief processing period
- Infrastructure: Dedicated servers with full stack control
- Access Controls: Strict role-based access, audit logging
- Regular Audits: Penetration testing and security assessments
Responsible Disclosure
We work with security researchers to identify and resolve vulnerabilities:
- Report security issues to: [email protected]
- We'll acknowledge receipt within 48 hours
- Eligible researchers may receive public acknowledgment
Compliance & Certifications
Current Compliance
- GDPR: Full compliance for EU/UK users with Standard Contractual Clauses
- CCPA: California privacy rights fully supported
- PIPEDA: Canadian privacy requirements met
Not Applicable
- HIPAA: We are currently NOT HIPAA compliant. Do not process Protected Health Information (PHI)
In Progress
Transparency & Accountability
Transparency Reports
We publish quarterly reports including:
- Government data requests received
- Our response and compliance rates
- Confirmation no content was provided (we don't store it)
- Notable legal challenges
- Current status of our warrant canary
Current Report: [Q3 2025 Transparency Report - 0 requests received]
Warrant Canary
As of October 5, 2025, AICHE Technologies LLC has NOT received:
- National Security Letters
- FISA court orders
- Gag orders preventing disclosure
If this statement disappears or isn't updated quarterly, it may indicate changed circumstances.
Law Enforcement Guide
Since we use temporary processing:
- We can provide: Account email, subscription status (with valid legal process)
- We cannot provide: Voice recordings, transcriptions, usage history (doesn't exist)
Enterprise Services
Available for Business Customers
- Data Processing Addendum (DPA)
- Service Level Agreement (SLA)
- Security questionnaires and documentation
- Custom Master Service Agreements (MSA)
- Audit rights per agreement terms
Contact for Enterprise
- Sales: [email protected]
- Security documentation: [email protected]
- Legal/compliance: [email protected]
Contact Information
| Purpose | |
|---|---|
| Security Issues | [email protected] |
| Privacy Questions | [email protected] |
| Legal/Compliance | [email protected] |
| Enterprise Sales | [email protected] |
| General Support | [email protected] |
AICHE Technologies LLC
Voice to text for people who think faster than they type.
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